Managing Challenging Conversations

Managing Challenging Conversations

About this program

Maintaining your composure and effectively working through problems and challenges with others is a vital skill. In our current environment many are experiencing stress and hardship and may at times exhibit challenging behaviour. We are now more likely to be dealing with this remotely which requires a whole new skill set.

This session will aim to build your toolkit and prepare to effectively navigate these situations towards a positive outcome for both parties.

Learning Outcomes

This is a highly interactive program, which will provide participants with the skills and tools to manage challenging situations in the workplace program will address specific concerns and challenges faced by you and your team members.

To help understand the potential of this program and how it would benefit your team, here are some common learning outcomes previous clients have chosen to address.

At the end of a standard program, participants will be able to:

Appreciate the dangers of avoiding difficult conversations and the benefits of handling situations early.
Prepare and plan for having difficult conversations.
Identify their approach and mindset.
Apply the listening and communication skills required while engaging in these conversations.
Implement strategies to manage challenging scenarios.
Effectively give reinforcing and redirecting feedback.
Keep challenging conversations on track and gain commitment for behaviour change.
Appreciate two-way communication strategies of not only giving feedback but being able to receive feedback as well
Seamless, efficient, experts in your field. Overall very professional, easy to deal with and the workshops were very well received by the employees and leaders! Took on feedback well, adapted and changed materials as per requests with no issues.
Belinda Williams
HR Business Partner | Mercedes
I really loved the workshop and got so much out of it. The facilitator was an excellent presenter and I highly recommend this course to anyone seeking to improve their presentation or communication skills. - on Presenting with Impact
Liz Quinn
At times I doubt how I am going within my role. I had confidence at the end of this session that I was travelling quite well. Left with a big smile.
Team Leader
What I liked most were the theoretical frameworks that were provided. It was great to participate in discussions about what others had experienced and encountered.
The facilitator was very good, and the session was well run and in an open and welcoming manner. The content was though provoking.
Mark Keane
Senior Project Manager
The workshop was very interactive and every effort was made to make participants feel at ease. The Facilitator did a great job drawing us into the conversation. Tips from the other participants were very valuable.
Sue Portors
Development Supervisor

Custom Workshops + Inhouse Training

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a tailor made solution.
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Your Communication Facilitators

Our expert facilitators are well versed in Leadership and Communication making them well suited to deliver this program to your team!

Meet the Team