Managing Challenging Conversations
Maintaining your composure and effectively working through problems and challenges with others is a vital skill. In our current environment many are experiencing stress and hardship and may at times exhibit challenging behaviour. We are now more likely to be dealing with this remotely which requires a whole new skill set.
This session will aim to build your toolkit and prepare to effectively navigate these situations towards a positive outcome for both parties.
This is a highly interactive program, which will provide participants with the skills and tools to manage challenging situations in the workplace program will address specific concerns and challenges faced by you and your team members.
To help understand the potential of this program and how it would benefit your team, here are some common learning outcomes previous clients have chosen to address.
At the end of a standard program, participants will be able to: