Managing Challenging Conversations

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Managing Challenging Conversations

About this program

Having challenging conversations such as delivering unpleasant news, managing performance, providing feedback, or dealing with challenging colleagues or customers can be difficult.

This workshop will build your confidence by equipping you with the skills to proactively initiate and engage in these conversations. It will provide a toolkit to navigate these conversations and approach with greater confidence for better outcomes.

Learning Outcomes

This is a highly interactive program, which will provide participants with the skills and tools to manage challenging situations in the workplace program will address specific concerns and challenges faced by you and your team members.

To help understand the potential of this program and how it would benefit your team, here are some common learning outcomes previous clients have chosen to address.

At the end of a standard program, participants will be able to:

Appreciate
Appreciate the dangers of avoiding challenging conversations and the benefits of handling situations early.
Prepare
Prepare and plan for having challenging conversations.
Identify
Identify why you find them hard, what your blockers are and lean int the discomfort
Identify
Identify and adapt your approach and mindset
Apply
Apply the listening and communication skills required while engaging in these conversations.
Implement
Implement strategies to manage challenging scenarios.
Effectively
Effectively give and recieve feedback.
Keep
Keep challenging conversations on track and gain commitment for behaviour change.
Keep
Keep your composure when under pressure
Effectively
Effectively manage a challenging situation for a successful outcome.
Seamless, efficient, experts in your field. Overall very professional, easy to deal with and the workshops were very well received by the employees and leaders! Took on feedback well, adapted and changed materials as per requests with no issues.
Belinda Williams
HR Business Partner | Mercedes
I really loved the workshop and got so much out of it. The facilitator was an excellent presenter and I highly recommend this course to anyone seeking to improve their presentation or communication skills. - on Presenting with Impact
Liz Quinn
Officer
At times I doubt how I am going within my role. I had confidence at the end of this session that I was travelling quite well. Left with a big smile.
Cheryl
Team Leader
What I liked most were the theoretical frameworks that were provided. It was great to participate in discussions about what others had experienced and encountered.
The facilitator was very good, and the session was well run and in an open and welcoming manner. The content was though provoking.
Mark Keane
Senior Project Manager
The workshop was very interactive and every effort was made to make participants feel at ease. The Facilitator did a great job drawing us into the conversation. Tips from the other participants were very valuable.
Sue Portors
Development Supervisor

Custom Workshops + Inhouse Training

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a tailor made solution.
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Your Communication Facilitators

Our expert facilitators are well versed in Leadership and Communication making them well suited to deliver this program to your team!

Meet the Team

Define to Deliver
To help your organisation reach its goals our partnership approach maintains a collaborative process.
Our Process
Development Team
Your Design & Development team is made up of organisation development, human resource and learning professionals.
Meet the Team
Delivery Options
When tailoring a learning solution to you and your team the delivery of each program heavily influences the development processes.
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