Human Synergistics for
Your Customers

The Customer Service Styles™ (CSS) provides insights on how customers
experience you organisation’s culture

Research shows that the ways in which service providers approach their work are quite visible to customers and shape customer’s perceptions, attitudes and future behaviours with respect to the organisation’s products and services. The ways in which service providers interact with customers are the main determinant of customer satisfaction, loyalty and advocacy.

A reputation for quality – whether positive or negative – is earned by providers but is promoted by customers. Knowing how behaviours impact service quality, isolating the specific behaviours that do this, and then systematically focussing on changing these, can be directly linked to improvements in measurable outcomes like sales/revenue, along with increased customer satisfaction, loyalty and advocacy.

The Customer ServiceStyles™ (CSS) measures the behaviours customers and clients experience when interacting with your organisation. This diagnostic helps you understand the relationship between your organisational culture and the quality of customer experience of both internal and external customers.